How to Get Started

In this guide, you will learn how to set up your FloatMe account, what you’ll need to get started, and some helpful tips and tricks.

What you’ll need

To get started, you will need the following:

• A smartphone capable of sending and receiving data and text messages
• A checking account where you have your paycheck sent via direct deposit (so we can send and recollect floats)
• The login information for the account (username and password)
• The Debit card associated with the account (so we can send floats quickly and collect your subscription fee)
• Your primary home address
• Your cell phone number
• Your primary email

Getting Started

To begin, you will need to go to either the Google Play Store or iOS App Store on your phone and download the latest version of the FloatMe App. Once downloaded, you should see the FloatMe Splash Screen.

Tap Sign Up to begin the process of creating your account.

Basic Information

From here you will enter your personal info. You will need to input the following information:

• Your legal first name as it appears on your State ID
• Your legal last name
• The email address you want to use as your login (must be capable of receiving email)
• A cell phone number capable of receiving SMS (text) messages

Note: SMS is sometimes used to verify your identity

Password and Access Code

Once you enter your phone number, the system will send a security code via text message. Please enter the code in the following screen and tap "Continue". 

Once you have an access code, you can create a password. Your password should be at least 8 characters and contain letters, numbers, and special characters to ensure your account security.

Once your password is created and matches, you should enter the access code you received, review the Terms and Conditions, and hit Create Account

Address

Enter in the mailing address for your primary residence. You should not enter a P.O. Box or work address.

Plaid

FloatMe uses a 3^rd party system call Plaid to connect with your bank account. We use Plaid to help keep your account safe and secure- we never have to store your account numbers or routing numbers in our systems.

Plaid uses the same 256-bit encryption that most banks do, meaning that it is very secure. Most finance apps and software currently use Plaid to connect to more than 9,600 different financial institutions.

Once you’re ready, you can select Continue

Linking your account

From here on, you can search for your bank or credit union from among the ~12,000 supported. If you cannot find your bank or credit union, it may not be supported yet by Plaid. We’re happy to double check with them!

Once you select your bank or credit union, Plaid will have you sign in with your banking app's login information.

Note: Make sure you connect the bank account where you receive your paycheck via direct deposit. This account should be a checking account; pre-paid cards are NOT accepted.

Debit Card Information

FloatMe uses your debit card to process Instant Floats. To make sure this works, you’ll need to use the debit linked to your bank account where you receive your paycheck via direct deposit.

Select your Income

This is important since it verifies that you are eligible to receive Floats. Select your most recent eligible deposit.

Note: If you do not see your most recent deposit, please contact FloatMe Support. We can manually verify your income.

Verify your Income Details

In this section, you will verify that the income you selected is correct and verify your Pay Type and Pay Frequency.

For your Pay Type, you should select Salary if you are paid a set amount every paycheck based on a yearly amount. You should select Hourly if your pay is determined by how many hours you work each week.

For your Pay Frequency you should select one of the following options:

• Weekly if you are paid once a week
• Bi-weekly if you are paid every other or every two weeks
• Semi-monthly if you are paid twice each month
• Monthly if you are paid once each month

*If none of these options apply, please contact FloatMe Support.

Once you confirm your details, you’re ready to go! You can access your account information, take out Floats, and more, all from the home screen of the app.

 Welcome to the FloatMe Community! Your financial journey starts now.