Ana

  • Total activity 18
  • Last activity
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Activity overview

Latest activity by Ana
  • Ana created an article,

    How to reset your password

      You can reset your password in just a few easy steps:   1. Open the FloatMe app and enter the email address associated with your FloatMe account.   2. In the next page, tap the "Forgot your pass...

  • Ana created an article,

    Why don't you accept my source of income?

        FloatMe is legally regulated as an Early Wage Access program per CFPB regulations (and are different from payday loans). Under these rules, early wage access products are provided based on earn...

  • Ana created an article,

    Why can't I connect my bank?

        Unfortunately, we do not currently connect with certain institutions due to technical and reliability issues.  If you cannot find your bank using the Search bar when signing up, it usually mean...

  • Ana created an article,

    How do I contact Support?

      If you need to contact our Support team, please tap the help icon at the top right of the app:     There, you will find lots of helpful articles. If you still cannot find an answer to your quest...

  • Ana created an article,

    How do I update my employer?

        If you need to change or update your employer information, simply email support or contact us via the app. We're happy to help!

  • Ana created an article,

    How do I change my contact information?

      If you need to change your contact information (including email address, phone number and home address), simply email support or contact us via the app. We're happy to help!

  • Ana created an article,

    How do I update or change my bank account info?

      If you need to change your bank account information, you can easily do so within the FloatMe app.    Follow these steps:   1. Tap on the menu icon, then choose Settings. 2. Scroll down to "Linke...

  • Ana created an article,

    Why does it say "User is Blocked" when I try to log in?

        When you cancel your FloatMe membership, there is a 60 day cool-down period before you can reactivate your account. This causes your account to be 'blocked'.    If you'd like to reactivate your...

  • Ana created an article,

    How do I update my debit card?

    So you have a new debit card and need to update it? FloatMe makes it easy! Debit cards can be updated within the FloatMe app. All you have to do is log in and: Navigate to the main menu in by clic...