Ana

  • Total activity 52
  • Last activity
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Activity overview

Latest activity by Ana
  • Ana created an article,

    Error message says I can't Float because of my state of residence?

        Due to state regulations, Floats are not available to residents of Connecticut. If you received the message below after requesting a Float, unfortunately we are unable to provide Floats in your...

  • Ana created an article,

    What is FloatMe Financial Forecast?

      Your financial forecast, like a weather report, is available round the clock, rain or shine. We’ve built this feature to ensure you're always well-prepared to weather any financial storm. It’s ea...

  • Ana created an article,

    Why am I getting an "authentication" error?

    There are a few reasons you might see the following error upon login:     If you are receiving this "error authenticating your login" message, then most likely your are using a connection method t...

  • Ana created an article,

    I'm getting an error message. Why?

    Oh no! We're sorry to hear that. This rarely happens, but we're here to help. If you are seeing an "authentication" error upon login, please click here for more info. If a different error message p...

  • Ana created an article,

    Why don't I meet the bank balance requirement?

        At this time, our system cannot qualify your account to Float if your bank balance falls below a certain amount. We do not share the specific amount for fraud prevention and security reasons. W...

  • Ana created an article,

    I canceled FloatMe, why am I still receiving charges?

    If you're still being charged our monthly membership fee, it could be because: 1. Your membership wasn't truly canceled. Like most apps, simply deleting FloatMe from your device, or not using the s...

  • Ana created an article,

    How do I reset my password?

    You can reset your password in a few short, easy steps: Open the FloatMe app and enter the email address associated with your FloatMe account. In the next page, tap the "Forgot your password?" lin...

  • Ana created an article,

    Having trouble connecting your bank?

    Oh no! We know this can be frustrating. At this time, we do not connect with certain financial institutions.  If you cannot find your bank using the search bar when signing up, this usually means w...

  • Ana created an article,

    How do I update my income?

        Our Member Experience team is happy to help you with this. Please submit a Support ticket or contact us via the app with the following information:  Name of your new income (as it appears on y...

  • Ana created an article,

    Updating Bank and Debit Card Info

      If you need to change your bank account or debit card information, you can easily do so by going to your profile icon at the bottom right of your screen in the FloatMe app.  Tap on "Linked accoun...