Ana
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Activity overview
Latest activity by Ana-
Ana created an article,
How do I update my phone number?
If your phone number has changed, and you are having trouble logging in, please submit a support ticket or contact us via the app with the following information: 1) Your first and last name2) Th...
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Ana created an article,
I was an MVP Card holder, where can I find my statements?
If you were an MVP Card holder and need to access your card statements, you can find them by heading to your Profile Settings at the bottom right, then tapping on “See statements”, as shown below...
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Ana created an article,
Error message says I can't Float because of my state of residence?
If you received the message below after requesting a Float, unfortunately we are unable to provide Floats in your state of residence at this time. We apologize for any inconvenience this may...
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Ana created an article,
What are FloatMe’s Budget Tools & Insights?
These are personalized budgeting tools designed to help you manage your money. They’re included with your FloatMe membership, so take advantage of these easy-to-use tools on a regular basis at no...
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Ana created an article,
Why am I getting an "authentication" error?
There are a few reasons you might see the following error upon login: If you are receiving this "error authenticating your login" message, then most likely your are using a connection method t...
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Ana created an article,
I'm getting an error message. Why?
Oh no! We're sorry to hear that. This rarely happens, but we're here to help. If you are seeing an "authentication" error upon login, please click here for more info. If a different error message p...
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Ana created an article,
Why don't I meet the bank balance requirement?
At this time, our system cannot qualify your account to Float if your bank balance falls below a certain amount. We do not share the specific amount for fraud prevention and security reasons. W...
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Ana created an article,
I canceled FloatMe, why am I still receiving charges?
If you're still being charged our monthly membership fee, it could be because: 1. Your membership wasn't truly canceled. Like most apps, simply deleting FloatMe from your device, or not using the s...
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Ana created an article,
How do I reset my password?
You can reset your password in a few short, easy steps: Open the FloatMe app and enter the email address associated with your FloatMe account. In the next page, tap the "Forgot your password?" lin...
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Ana created an article,
Having trouble connecting your bank?
Oh no! We know this can be frustrating. At this time, we do not connect with certain financial institutions. If you cannot find your bank using the search bar when signing up, this usually means w...