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  • Why can't I Float right now?

    FloatMe uses a wide range of data points to qualify your account for Floats. This system helps us analyze your specific situation to reduce the risk of an overdraft fee or a defaulted Float. Basica...

  • How do I reset my password?

    You can reset your password in a few short, easy steps: Open the FloatMe app and enter the email address associated with your FloatMe account. In the next page, tap the "Forgot your password?" lin...

  • How do I update my income?

        Our Member Experience team is happy to help you with this. Please submit a Support ticket or contact us via the app with the following information:  Name of your new income (as it appears on y...

  • Having trouble connecting your bank?

    Oh no! We know this can be frustrating. At this time, we do not connect with certain financial institutions.  If you cannot find your bank using the search bar when signing up, this usually means w...

  • Why don't I meet the bank balance requirement?

        At this time, our system cannot qualify your account to Float if your bank balance falls below a certain amount. We do not share the specific amount for fraud prevention and security reasons. W...

  • How do I update my contact information?

    Just tap on the profile icon at the bottom of your screen and navigate to the "Personal" section. Once there, you'll see the option to update your contact information.   

  • I canceled FloatMe, why am I still receiving charges?

    If you're still being charged our monthly membership fee, it could be because: 1. Your membership wasn't truly canceled. Like most apps, simply deleting FloatMe from your device, or not using the s...

  • Why am I getting an "authentication" error?

    There are a few reasons you might see the following error upon login:     If you are receiving this "error authenticating your login" message, then most likely your are using a connection method t...

  • Error message says I can't Float because of my state of residence?

        Due to state regulations, Floats are not available to residents of Connecticut. If you received the message below after requesting a Float, unfortunately we are unable to provide Floats in your...

  • Updating Bank and Debit Card Info

      If you need to change your bank account or debit card information, you can easily do so by going to your profile icon at the bottom right of your screen in the FloatMe app.  Tap on "Linked accoun...