Ana
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Articles
Votes on activity by Ana-
What is FloatMe Financial Forecast?
Your financial forecast, like a weather report, is available round the clock, rain or shine. We’ve built this feature to ensure you're always well-prepared to weather any financial storm. It’s ea...
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I was an MVP Card holder, where can I find my statements?
If you were an MVP Card holder and need to access your card statements, you can find them by heading to your Profile Settings at the bottom right, then tapping on “See statements”, as shown below...
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Error message says I can't Float because of my state of residence?
Due to state regulations, Floats are not available to residents of Connecticut. If you received the message below after requesting a Float, unfortunately we are unable to provide Floats in your s...
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How do I update my income?
Our Member Experience team is happy to help you with this. Please submit a Support ticket or contact us via the app with the following information: Name of your new income (as it appears on y...
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Why don't I meet the bank balance requirement?
At this time, our system cannot qualify your account to Float if your bank balance falls below a certain amount. We do not share the specific amount for fraud prevention and security reasons. W...
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How do I reset my password?
You can reset your password in a few short, easy steps: Open the FloatMe app and enter the email address associated with your FloatMe account. In the next page, tap the "Forgot your password?" lin...
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I canceled FloatMe, why am I still receiving charges?
If you're still being charged our monthly membership fee, it could be because: 1. Your membership wasn't truly canceled. Like most apps, simply deleting FloatMe from your device, or not using the s...
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Why am I getting an "authentication" error?
There are a few reasons you might see the following error upon login: If you are receiving this "error authenticating your login" message, then most likely your are using a connection method t...
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I'm getting an error message. Why?
Oh no! We're sorry to hear that. This rarely happens, but we're here to help. If you are seeing an "authentication" error upon login, please click here for more info. If a different error message p...
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Having trouble connecting your bank?
Oh no! We know this can be frustrating. At this time, we do not connect with certain financial institutions. If you cannot find your bank using the search bar when signing up, this usually means w...