We hope you don't plan to leave, but we understand everyone's situation can change (hopefully for the better!). We offer two (2) ways to cancel your membership: in-app, or via our online web form.
In your FloatMe app, go to the profile section and tap on the 'Membership' page. Then, scroll down and tap on the 'Cancel membership' button at the bottom of the screen. [Note: If you have an outstanding balance on your account due to a Float, please contact our support team for assistance]
Like most apps, simply deleting the app does not cancel your subscription.
Cancel Via Online Form
If you do not want to cancel your membership in-app, you may use THIS FORM to submit a cancellation request
Please be aware that your membership must be in good standing without an outstanding Float balance to cancel via the FloatMe app. To cancel with an outstanding Float balance, please contact our Member Experience Team using our support form in this help center, in-app, or by emailing email@example.com to receive assistance canceling your membership while retaining access to make manual Float payments and view your due dates.
Please note that cancellations must be made at least 1 business day prior to renewal to ensure no billing takes place due to ACH cutoff times.
You will receive a confirmation email once your cancellation is processed. If this email is not received, please contact our support team for assistance.
Upon successful cancellation, your app will show a "Pending Cancellation" status. You will retain access until the end of your current billing period. After that, you will lose access to all your benefits and will be unable to reactivate your account for 60 days.