Cancel In-app
In your FloatMe app, tap on the profile icon at the top right, then tap on the 'Membership' section. You may cancel your subscription any time by going to 'Billing'.
Like most apps, simply deleting the app does not cancel your subscription. Your subscription will end at the end of the current billing period. The cancellation date will be available in your FloatMe app. Once your account is successfully cancelled, you will receive an email confirming your cancellation.
Additional Information
Please note that cancellations must be made at least 1 business day prior to renewal to ensure no billing takes place due to ACH cutoff times. If you cancel less than 1 business day prior to your next billing date, please note that we may not be able to process your cancellation prior to you being charged; in such instances, we cannot refund the additional months’ fee, but you will have access to the FloatMe platform until the end of the full billing cycle.
You will receive a confirmation email once your cancellation is processed. If this email is not received, please contact our Member Experience team for assistance.
Upon successful cancellation, your app will show a "Pending Cancellation" status. You will retain access until the end of your current billing period. After that, you will lose access to all your benefits and will be unable to reactivate your account for 60 days.
Still having trouble? Submit a request to our Member Experience Team.